Customer Privacy Policy
 

Effective Date: June 11, 2025

At VirtualBusiness360, your privacy and trust are extremely important to us. This Privacy Policy outlines how we collect, use, and protect your personal information across our retail stores, customer care centers, website (“Site”), and our Google-integrated services. By using our Site or connected Google services, you consent to the practices described in this policy.



 

1. Information We Collect

A. Standard Customer Information

We may collect the following personal details when you interact with our services:

  • Name
  • Email address
  • Billing and mailing address
  • Phone number
  • Credit card or payment information
  • Information submitted through reviews, forms, surveys, contests, or customer support channels

B. Google Account Information (via Google APIs)

  • Email Address (userinfo.email): Used to identify your account and communicate with you.
  • Basic Profile Info (userinfo.profile): Used to personalize your experience with your name and profile photo.
  • Google Drive (drive.file): Allows us to create and manage files specifically related to our app in your Drive.
  • Google Sheets (spreadsheets): Lets us read/write to Sheets you select for syncing and data storage.
 

2. When We Collect Personal Information

  • Create an account on our Site
  • Use Google Sign-In to access services
  • Purchase, return, or exchange items
  • Contact our support team
  • Subscribe to newsletters or enter contests
  • Submit forms, reviews, or participate in surveys
 

3. How We Use Your Personal Information

  • Authenticate and personalize your user experience
  • Process orders and payments
  • Improve our services, Site content, and customer support
  • Sync and store data in your selected Google Sheets and Google Drive
  • Notify contest winners and manage surveys/promotions
  • Send service-related communications and updates

Marketing Communication: You may receive promotional emails only if you’ve opted in. You can unsubscribe anytime using the link in those emails or by contacting us directly.

 

4. Data Storage and Security

We use industry-standard security practices to protect your data, including:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Restricted access to sensitive systems and files
  • Ongoing staff training in data protection

Although we take security seriously, no system is 100% secure. We do not assume liability for unauthorized access beyond our control.

 

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We only share your data with:

  • With trusted service providers (e.g., payment processors, shipping vendors)
  • When legally required (e.g., subpoenas or court orders)
  • To protect our legal rights or prevent fraud
 

6. User Control & Data Deletion

You can manage or revoke our app’s access to your Google account anytime via the Google Permissions Page.

To request deletion of your data from our system, contact: support@virtualbusiness360.com

 

7. Cookies and Tracking Technologies

We use cookies to help us remember and personalize your experience, process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about Site traffic and Site interaction so that we can offer better Site experiences and tools in the future. We may contract with third-party Service Providers to assist us in better understanding our Site visitors. These Service Providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting our Call Centers or by visiting any of our Stores.

 

8. Behavioral Targeting and Retargeting

We partner with a third party ad networks to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests.

 

9. Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook and Twitter buttons. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

 

10. Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information to analyze trends, to administer the Site, to track users’ movements around the Site, and to gather demographic information about our user base as a whole.

 

11. Product Reviews and Q&A

If you use a Product Review or Question & Answer area on this Site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these areas, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these areas. To request removal of your personal information from this area, contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

 

12. Email Privacy

Email is not a secure means of communication under most circumstances. Never provide sensitive personal information (i.e. Social Security number, driver's license number, or third party credit card information) to us via email. Use the appropriate secured websites to communicate this information or contact our Call Center.

We will not sell, trade, share or rent the email address you provide to anyone. We believe that your email address is personal and should be kept that way. We use your email address to provide you with better customer support, and to update you on specials.

 

13. Chat Feature

We use an optional chat feature to assist you with using the website. We do not request or collect any personally identifiable information unless it is necessary for assisting you with your specific problem. Data Retention We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services please contact us. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

14. Data Retention

We retain your information as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce our agreements. You may request deletion of your account at any time.

 

15. Your Consent

By using our Site, you (the user) agree to our Privacy Policy and our Terms and Conditions INCLUDING ALL LIMITATIONS OF DAMAGES PROVISIONS. Additionally, you consent to the collection and use of this information by using our website as disclosed in this Privacy Policy.

 

16. Updates to This Policy

We may update this privacy statement to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.

 

17. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

 

VirtualBusiness360
support@virtualbusiness360.com
www.virtualbusiness360.com