VB360 Customer Exit Survey

VB360 Exit Survey

Company Name*

Customer Name*

Contact E-Mail*

What Was Your Primary Reason For Cancelling?*

On a scale of 1–10, how satisfied were you with VB360 overall?*

Which of the following factors influenced your decision most?*

Did You Achieve The Goals You Had When Signing Up?*

How Would You Rate Your Experience With Our Customer Support Team?*

Before Cancelling, Which of The Following Did You Consider?*

Which Provider Are You Switching To? (NA if Not Applicable)*

What Made The New Provider A Better Choice for You? (NA if Not Applicable)*

Which Best Describes Your Business Activity During Your Time With VB360?*

Would You Consider Returning To VB360 In The Future?*

Did Your Business Actively Engage In Any Of The Following While Using VB360?*

Please Leave Some Additional Feedback Here. You're Feedback is Valuable To Helping Our Team Improve!*

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