VB360 Customer Exit Survey

Company Name

Customer Name

E-Mail Address

What Was Your Primary Reason For Cancelling?

If Other, Specify Here

On a scale of 1–10, how satisfied were you with VB360 overall?

If Other, Specify Here

Did you achieve the goals you had when signing up?

How would you rate your experience with our customer support team?

Did you consider any of the following before cancelling?

Pausing My Plan Requesting Additional Support/Training Requesting a Discount/Adjustment None of the Above

What Provider Are You Switching To? (If Applicable)

In Your Own Words, What Could We Have Done Differently?

Did your business actively engage in any of the following activities during your time with VB360?

Social media marketing (Facebook, Instagram, TikTok, etc.) Paid advertising (Google Ads, Meta Ads, etc.) Email marketing/newsletters Email marketing/newsletters None of the Above

Which best describes your business activity during your time with VB360?

Would you consider us again in the future?

Solve the math problem

VB360 Customer Exit Survey

Customer Exit Survey

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