A proven approach to managing your customer-relationship is here. Having the right CRM allows you to focus on the customer. Keep track of all of your leads and contacts in one central location. Assign leads to sales staff in a round robin and assign employees to a specific role: sales, service, or manager, to keep things organized. Track customer interactions from all of your sales and service staff. Give oversight to management to make sure leads are being contacted and followed up with. See all of their history, upcoming events, closed events as well as events that are past due. Business is all about having and keeping customers. We make it easy to do both.